Tracking FAQs

Any information regarding how to track your package after order completion.

Shop App
When you have completed your order with us, you will be rerouted to the 'Thank you' page that will look like this: You will see the immediat...
Wed, 3 Nov, 2021 at 12:06 PM
Route App
After your order has been placed and you receive your initial order confirmation email, you will receive a second email regarding the Route App: On a ...
Wed, 3 Nov, 2021 at 12:02 PM
Email and Website
Website Once you have completed your order, you will receive an order confirmation email. After this initial message, once your order is packed up and r...
Wed, 3 Nov, 2021 at 9:51 AM
Text messages
When you have completed your order with us, you will be rerouted to the 'Thank you' page that will look like this: You will see the immediat...
Wed, 15 Dec, 2021 at 2:08 PM
Shipping company
Once your order has been shipped out, you will receive an email and/or text message containing your orders tracking number.  You can view your tracking ...
Wed, 15 Dec, 2021 at 2:09 PM
International orders and Parcels App
For all orders, especially with international shipments, the Parcels App Website or their mobile app is a great resource to track your package. This app giv...
Wed, 15 Dec, 2021 at 2:08 PM
Tracking update is Acceptance Pending
Does your order status say, "Shipment Received, Package Acceptance Pending?" This means that the USPS driver has picked up your package and ...
Thu, 10 Mar, 2022 at 3:42 PM
Route App is not updating my tracking information
Are you using the Route App to track your current order with us and the only update you see on your order is this? While the Route App is a valuabl...
Wed, 15 Dec, 2021 at 2:09 PM
USPS tracking shows no updates
Most of the time, USPS does an amazing job scanning the many packages we give them every day. However, issues can occur, whether they are computer or human ...
Wed, 15 Dec, 2021 at 2:09 PM
Asendia eCom tracking shows no updates
Most of the time, Asendia does an amazing job scanning the many packages we give them every day. However, issues can occur, whether they are computer or hum...
Tue, 1 Mar, 2022 at 2:55 PM