Shipping FAQs

Folder for adding Shipping FAQs articles

How long will the delivery take?
Typically, your package should reach you within 2-9 days of placing an order. In case you want your order to reach you within three days, then you select th...
Sun, 9 Aug, 2020 at 10:28 AM
When will my order ship?
Most orders ship within one business day. Tracking information is provided at the time of shipment through email, text or messenger. You can also check your...
Sun, 9 Aug, 2020 at 10:38 AM
How long does it take to receive my order?
It can take between 2-5 business days to receive your order if placed within the United States. Shipping speeds vary according to the type of shipping metho...
Sun, 9 Aug, 2020 at 10:38 AM
Can I insure my order? What if it never arrives?
Unfortunately, not every order makes it to its intended destination. A variety of reasons may stand between you and your package including, theft, strike, n...
Sun, 9 Aug, 2020 at 10:38 AM
How do i file a Route insurance claim?
When you purchase a product with Route+ shipping insurance, you will get an email with your Route Order ID and a link to file a claim. To go straight to th...
Sun, 9 Aug, 2020 at 10:39 AM
Do you offer express shipping?
Yes. Our trusted express shipping partner is DHL. You can find calculated rates for international customers on the checkout page. Some limitations may apply...
Sun, 9 Aug, 2020 at 10:40 AM
My package was stolen! What now?
If you purchased shipping/order insurance through Route, please file a claim here. Hand Held Legend is not responsible for packages that have been marked a...
Sun, 9 Aug, 2020 at 10:40 AM
Why isn't my tracking information updating?
Most tracking information updates momentarily after it is processed. In some circumstances, items may not be scanned properly or may be improperly sorted. ...
Sun, 9 Aug, 2020 at 10:40 AM
My shipment is lost. Can you help me?
Shipments that are suspected as lost are subject to a 10 day waiting period. Tracking information that does not update from the last notice may be considere...
Sun, 9 Aug, 2020 at 10:41 AM