Shipping FAQs

Folder for adding Shipping FAQs articles

When will my order ship?
Orders placed with us will be fulfilled within 1 to 2 business days (M-F). Delays may occur depending on the volume we experience. This is especially true d...
Fri, 8 Dec, 2023 at 1:41 PM
How long does it take to receive my order?
Orders placed with us will be fulfilled within 1 to 2 business days (M-F). Delays may occur depending on the order volume we experience. This is especially ...
Wed, 24 Apr, 2024 at 12:09 PM
Can I insure my order? What if it never arrives?
Unfortunately, not every order makes it to its intended destination. A variety of reasons may stand between you and your package including, theft, strike, n...
Wed, 24 Apr, 2024 at 12:03 PM
How do I file a Route Insurance claim?
When you purchase a product with Route Package Protection, you will get an email with your Route Order ID and a link to file a claim. To go straight to the...
Thu, 22 Sep, 2022 at 10:37 AM
My shipment is lost
If your order has lacked any new update after several days, you may be thinking it is lost. We understand that this can be concerning. However, packages are...
Wed, 24 Apr, 2024 at 11:56 AM
Do you ship to APO/FPO Addresses?
Yes we do, however, please check with your local postal service to ensure that you are able to receive batteries if your order will contain one. Certain APO...
Wed, 24 Apr, 2024 at 12:10 PM
Package marked as delivered or stolen
Was your package marked as delivered but you are not in possession of it? Orders that have been marked as "delivered," "delivery attempted,&q...
Wed, 24 Apr, 2024 at 12:07 PM
How do I file a Navidium Shipping Protection claim?
When you purchase an order and leave on the automatically added Navidium Shipping Protection, we will reship your order or replace items free of charge in t...
Wed, 24 Apr, 2024 at 12:21 PM