Shipping FAQs

Folder for adding Shipping FAQs articles

When will my order ship?
Orders placed with us will be fulfilled within 1 to 2 business days. Delays may occur depending on the volume we experience. This is especially true during ...
Tue, 14 Dec, 2021 at 1:53 PM
How long does it take to receive my order?
Orders placed with us will be fulfilled within 1 to 2 business days. Delays may occur depending on the volume we experience. This is especially true during ...
Wed, 13 Apr, 2022 at 11:33 AM
Can I insure my order? What if it never arrives?
Unfortunately, not every order makes it to its intended destination. A variety of reasons may stand between you and your package including, theft, strike, n...
Fri, 25 Feb, 2022 at 1:41 PM
How do I file a Route Insurance claim?
When you purchase a product with Route Package Protection, you will get an email with your Route Order ID and a link to file a claim. To go straight to the...
Thu, 22 Sep, 2022 at 10:37 AM
My shipment is lost
If your order has lacked any new update after several days, you may be thinking it is lost. We understand that this can be concerning. However, packages are...
Tue, 1 Mar, 2022 at 2:38 PM
Do you ship to APO/FPO Addresses?
Yes we do, however, we are unable ship out batteries to an APO/FPO address. If you purchase a product that includes a battery, such as a CleanJuice module, ...
Thu, 4 Aug, 2022 at 11:27 AM
Package marked as delivered or stolen
Was your package marked as delivered but you are not in possession of it? Orders that have been marked as "delivered," "delivery attempted,&q...
Mon, 22 Aug, 2022 at 7:14 PM