Orders placed with us will be fulfilled within 1 to 2 business days (M-F). Delays may occur depending on the order volume we experience. This is especially true during sales and around the winter holidays.

Keep in mind that shipping estimates shown at checkout are provided by the shipping companies based on their current volume and shipping times. This estimate does not account for our fulfillment time. These estimates are not guarantees and we cannot control the speed at which your package arrives to you.

Domestic:

Shipping speeds vary according to the type of shipping method you chose at checkout. Please visit our Shipping Policy to see the estimated time frames for the service you have chosen. This time frame may be subject to change due to unforeseen delays. If it has been longer than 7 business days and you have not received a shipping confirmation email, please contact us at support@handheldlegend.com

International:

Shipping speeds vary according to the type of shipping method you chose at checkout. Please visit our Shipping Policy to see the estimated time frames for the service you have chosen. The time frame for all shipping carriers and methods may be subject to change due to unforeseen delays. Shipping times may be delayed if you order is held in customs. Some governments require import taxes such as VAT and other duties to be paid before releasing your order for the final mile delivery, this is not included in your order or shipping costs with us. If it has been longer than 7 business days and you have not received a shipping confirmation email, please contact us at support@handheldlegend.com

Domestic and International Presumed Lost Packages

Do you have Route Package Protection or Navidum Shipping Protection on your order and need to file a claim?

If you have Route on your order, you can get a claim started by going to their claims page here. Check out this article if you need further assistance in filing the claim.

Please make sure you have read and understand their timelines and policies in order to file the claim on time, properly, and that you qualify to do so.


If you have Navidium Shipping Protection on your order, to file a claim, please first review the guidelines. If you believe your claim is currently eligible for approval, you can file your claim here. 


You will want to have your order information with you when you visit the site. If you run into issues, please let us know.