Orders placed with us will be fulfilled within 1 to 2 business days. Delays may occur depending on the volume we experience. This is especially true during sales and around the winter holidays.

Domestic:

It will take between 2-7 business days to receive your order if placed within the United States. Shipping speeds vary according to the type of shipping method you chose at checkout. This time frame may be subject to change due to unforeseen delays. If it has been longer than 7 business days and you have not received a shipping confirmation email please contact us at support@handheldlegend.com

International:

It will take between 4-11 business days for most countries. Shipping speeds vary according to the type of shipping method you chose at checkout. However, if you have chosen standard eCom Packet or USPS First Class Package International, these shipping times are getting increasingly longer. These chosen methods can sometimes take up to a month to arrive. The time frame for all shipping carriers and methods may be subject to change due to unforeseen delays. Shipping times may be delayed if you order is held in customs. Some governments require import taxes such as VAT and other duties to be paid before releasing your order for the final mile delivery. If it has been longer than 7 business days and you have not received a shipping confirmation email, please contact us at support@handheldlegend.com

Domestic and International:

Do you have Route Package Protection on your order? 

You can get the claims process started with Route by going to their claims page here. Check out this article if you need further assistance in filing the claim.

Please make sure you have read and understand their timelines and policies in order to file the claim on time and properly.

You will want to have your order information with you when you visit the site. If you run into issues, please let us know.