When you purchase Navidium Shipping Protection for your order, we can either refund your order/item(s), reship your order, or replace item(s) free of charge in the event of damage, loss, or delivered by the carrier, but not received. Your order must be within the guidelines for a claim to be approved.
If you believe your claim is currently eligible for approval, you can file your claim here. Make sure you have your order number ready and the email you purchased under.
It is up to the customer to file a claim during the time frames given. If a claim is not filed by the customer on time, we will only be able to honor up to a 50% refund or replacement package/item(s) if there is an issue with the order.