When you purchase an order and leave on the automatically added Navidium Shipping Protection, we will reship your order or replace items free of charge in the event of damage, loss, or delivered by the carrier, but not received. Your order must be within the guidelines for a claim to be approved.
If you believe your claim is currently eligible for approval, you can file your claim here.
It is up to the customer to file a claim during the time frames given. If a claim is not filed by the customer on time, we will only be able to honor up to a 50% refund or replacement package/item if there is an issue with the order.