Unfortunately, not every order makes it to its intended destination. A variety of reasons may stand between you and your package including, theft, strike, natural disasters, damage, unpaid taxes/customs fees, etc.

Fortunately, we do offer shipping insurance provided by Route. Route Package Protection charges 1% of your order total to give you peace of mind and financial security when ordering. Route will automatically be added to your order, however, you may opt out by clicking the blue button below into the off position:

By opting out of shipping protection from Route, you acknowledge that Hand Held Legend is not liable for lost, damaged or stolen shipments.

Please review their Claim Deadlines to familiarize yourself with the timelines for reporting an issue.