Unfortunately, not every order makes it to its intended destination. A variety of reasons may stand between you and your package including, theft, strike, natural disasters, damage, unpaid taxes/customs fees, etc...

Fortunately, we do offer shipping insurance provided by Route. Route charges 1% of your order total to give you peace of mind and financial security when ordering. You can purchase route insurance on the cart page when checking out.

Please review their Claim Deadlines to familiarize yourself with the timelines for reporting an issue.