Was your package marked as delivered but you are not in possession of it? Orders that have been marked as "delivered," "delivery attempted," or other phrases with the same meaning are unfortunately considered complete. They will not be eligible for refunds or replacements, as per our shipping policy. This is also true for packages that have been stolen. 


If you have Route Shipping Insurance on your order, please scroll down to the 'Route Shipping Insurance' section for further instructions.


Anyone can state that their package has not been delivered or stolen, even if it has. The majority of our customers are trustworthy, but some are not. Tracking information is the only way we can ensure receipt of our shipments.


What now?


Often times packages will be marked as delivered but actually arrive within several days of this update. This is due to several reasons. USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. It simply may have been marked as "delivered" by accident. If more than two business days have passed, please contact your local post office.


Confirm that the address you provided on the order is correct. If your address is correct, please double check any area where a package may have been left for delivery. This includes, but is not limited to, porches, front and back steps, garages, and apartment mailrooms or offices. Check in with any other members of your household, as well as your neighbors, to see if they received the package by mistake.


If you have any security footage available to you, please review it for possible theft. If a theft has occurred, please file a police report with your local authorities. For future deliveries, make arrangements to be present for your delivery or provide a secure place to deliver the package.


Route Shipping Insurance


If you kept the automatically added on Route Shipping Insurance to your order, please begin a claim according to the Route Insurance Policies. You will want to make sure your claim meets the criteria for their services before beginning your claim. It is up to you to file the claim on time and properly.


If you removed Route Shipping Insurance from your order, consider staying opted in for Route Package Protection for added security on all orders. This is something you must manually opt out of, otherwise it will automatically be applied to your order:

Without Route Shipping Insurance on your order, our Shipping Policy states the following:



If you are in need of further assistance regarding your package, please reach out to us at support@handheldlegend.com.