Order FAQs

Missing an item from your order or an item is incorrect?
Here at Hand Held Legend we strive to provide the best accuracy in all of our orders and ensure your items arrive as safely as possible.  Did you recent...
Fri, 8 Dec, 2023 at 1:17 PM
Can you declare a lower value on international customs forms?
This is not something we can do. We are legally required to provide an unaltered purchase amount and invoice according to your countries import law - changi...
Fri, 8 Dec, 2023 at 1:18 PM
How to place an order
Login or create an account by clicking the profile head icon on our website. Once you are logged into your account, select the items you wish to purch...
Fri, 25 Feb, 2022 at 1:42 PM
How to edit, cancel, and re-order.
You may edit, cancel, or re-order any order through the email confirmation you receive after checkout. If you wish to edit your order, to give you ful...
Tue, 12 Sep, 2023 at 9:25 AM
Bulk pricing
We are happy to offer bulk pricing! At this time we do not offer wholesale. Any of our products that offer bulk pricing will have this information list...
Fri, 14 Jan, 2022 at 11:05 AM
Why was my order canceled?
Fraudulent Orders   Our online store is equipped with the necessary technology to detect fraudulent orders. An order will be marked as fraudulent if it me...
Wed, 15 Dec, 2021 at 2:00 PM
Trouble placing order on website
Are you having trouble placing an order with us? Most likely there is an easy solution. Check that your browser is currently up to date. Try using a d...
Thu, 30 Dec, 2021 at 12:02 PM
Out of Stock Products
We do our best to make sure that all of our products are stocked! However, there can be factors out of our control that prevent us from keeping the products...
Fri, 8 Dec, 2023 at 1:24 PM