Login or create an account by clicking the profile head icon on our website.
Once you are logged into your account, select the items you wish to purchase.
When placing an order with us we ask that you read each product page, title, and any installation instructions carefully to assure that you have selected the correct items for purchase. These are some questions you will want to ask yourself when placing an order:
- Have I selected all the items I will need to complete any modifications I am attempting to do?
- Are all the items I have selected compatible with one another? (Ex: A Q5 LCD kit will need a Q5 lens for optimal use.)
- Have I selected the correct item/variant from the drop down menu on the product page?
- Am I confident in my modding skills or comfortable with potentially damaging my products and/or my Game Boy Console at my own risk if I attempt this modification?
- Have I read and fully understand each product page and any instructions included for the items I have selected?
If you have any questions in regards to selecting the correct products, are unsure of what you might need to complete any modifications, or other general product questions, please email us at support@handheldlegend.com or open up a support ticket through our website before completing your purchase.
Once you have selected all your items and have reviewed the questions above, visit the 'My Shopping Cart' page and double check the order for accuracy.
After reviewing, please click on and read our 'COVID 19 SHIPPING DELAYS' page, then check the box to confirm you understand this policy. At this time, you may also either opt in or opt out of Route Package Protection which is a cost effective way to ensure your order is protected. By opting out of shipping protection from Route, you acknowledge that Hand Held Legend is not liable for lost, damaged or stolen shipments. If you select to add Route Package Protection, please read their Deadline Policy. Last, you can write any order notes that may come to mind. You can use this feature for your convenience but for the best quality and accuracy for any questions or concerns regarding your order or the order process, please contact us through our support channels listed above.
If you have purchased items with a bulk or wholesale discounts, you will notice that on this page you have the option to add a discount code. This is where you will need to enter your coupon or rewards code in order to use it with these kinds of items.
At this time you may click on 'checkout' to proceed to the next page. This is where you will enter any discount or reward code you may have available if none of the items in your cart are bulk or wholesale items. If you have bulk or wholesale items, you will need to go back to your cart and enter the code on that page. You may also enter in your gift card information if you have one to redeem. Then you can enter in your shipping information or select one of the 'express checkout' options from the top of the page.
Please confirm your address is correct before clicking 'continue to shipping'. If an address has been entered incorrectly, we are not responsible for any re-shipping costs or wait time due to this user error. If you notice you have entered your address incorrectly prior to shipping, you may contact us to make this change.
Once you have confirmed your shipping information is correct and have entered any discount codes, you may click 'continue to shipping'. On this page you will see shipping options available to you depending on your location:
Make sure you have selected a carrier that will accommodate a time frame that suits your needs. The time frames listed with each shipping method are general estimates for delivery. We want to ensure that you receive your items. You can read more information regarding our shipping policies here.
After you have considered all your shipping options, you may click 'continue to payment':
On this page, you will find a section to add a tip and enter your payment information. If your billing address is different from your shipping address, please enter the billing address at this time. You also have the option to save this information on your profile for a faster checkout process on your next orders. Again, please review all of your information and items selected are accurate. When you have verified and entered all the necessary information, you may click 'Pay Now' and your order will be complete!
After placing the order, you will receive an order confirmation email. Once an order has been processed to be shipped (within 1 to 2 business days) you will then receive a shipping confirmation email with the tracking information.