When you purchase a product with Route+ shipping insurance, you will get an email with your Route Order ID and a link to file a claim.

To go straight to the claim form, click here.

Please review the Route Claim Deadlines here.

To file a claim from your email, follow the steps below:

  1. Open your email from Route.
  2. In the email, copy your Route Order ID and then click FILE A CLAIM.

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  3. In the claim form, fill out the required information–email address, subject line, and claim type.
  4. Once you choose a claim type (lost, stolen, or damaged), paste or type the Route Order ID into the required field. 
  5. Fill out the rest of the fields and click Submit.